The challenge
Clearpath Health operates five specialist clinics across two cities. Patient referrals arrived via one system. Lab results came through a separate portal. Internal clinical messages lived in a third platform, and appointment requests in a fourth. Clinicians and practice managers were context-switching between these systems dozens of times per day, often with multiple browser tabs open just to keep up.
The real cost was invisible: urgent referrals were sometimes missed for hours because they were buried in the wrong inbox. There was no unified triage view, no way to prioritise across channels, and no mechanism for flagging time-sensitive items. The practice director estimated that clinicians were losing 30 minutes per day to platform-switching alone — time that should have been spent with patients.