The challenge
A mid-size accounting practice with 120 staff across three offices had started adopting AI tools organically. Tax preparers used one tool for draft returns, auditors used another for workpaper summarisation, and the client onboarding team had built their own spreadsheet-based workflow with a chatbot bolted on. None of it was governed. Partners had no visibility into which tools were being used, what data was being sent where, or whether outputs were being reviewed before going to clients.
The firm needed more than a single point solution. They needed a consistent, governed approach to AI across their three highest-volume workflows — tax prep, audit workpapers, and client onboarding — without slowing down the teams who had already started seeing productivity gains.